FAQs

What is your return policy?

Since our products are made to order fresh for you, we are unable to accept returns, exchanges, or issue refunds. Therefore, please keep in mind that all sales are final and cannot be exchanged or returned. Be sure to make your selections cautiously. Once you have received a shipping notification, you package has already been processed and cannot be canceled.

 

Do your products contain any nuts?

Some of our products do contain nuts derivatives. Please review the ingredients on the product page before completing your purchase.

 

How long does it take to ship my items?

Please allow 3-5 business days for your order to ship if an item is low in stock.

When you place an order, we will estimate shipping and delivery dates for you based on the weight of your items and the shipping options you choose. 


Do you ship internationally?

Currently, we only ship to the U.S. but stay tuned for the expansion.

 

What carrier do you use to ship products?

United States Postal Service

 

Where can I request your products and/or samples for press?

Please send your request to info@therootedroyalty.com with the title "Product Request for Press" as the subject line.